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J.D. Power recognizes Clay Electric as customer service champion


Monitor Editor

J.D. Power said Keystone Heights-based Clay Electric Cooperative is one of its 50 customer service champions for 2014, according to a co-op press release.

“Clay Electric Cooperative is among an elite group of 50 brands across nine industries that deliver excellence by focusing on key customer touch points,” J. D. Power President Finbarr J. O’Neill wrote in a letter to co-op General Manager and Chief Executive Officer Ricky Davis.  O’Neill also wrote that J. D. Power’s customer service champions will be featured in Fortune Magazine’s upcoming March 17 issue.

“We’re most appreciative of this surprise recognition by the prestigious J. D. Power organization,” Davis said. “J. D. Power’s independent analysis of our efforts to provide our members with excellent service and competitively priced electricity reaffirms for us that our members appreciate our service and rates.”

Last summer, J.D. Power listed Clay Electric as the third-best utility for customer satisfaction on a list of 30 mid-sized utilities in the southern United States.

The co-op serves 165,000 accounts in 14 North Florida counties.

Brands named as J.D. Power customer service champions in prior years include Lexus, Southwest Airlines, The Ritz-Carlton and Publix Pharmacy.

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